Coaching has become a significant trend in leadership development over the past 20 years, and organizations are not only relying on external coaches, but realizing that enhanced talent management, improving overall performance, raising active engagement from employees, as well as retaining and growing the best talent can be achieved when managers can coach well.
Leadership coaching is a vital role any manager have to play to impact both Culture and Results. It is often a coaching leadership style that elevates performance and commitment of employees at all levels. Some of the hindrances for effective leadership coaching is about being willing to be the coach, understanding the difference between coaching and supervising, having the right skills to coach, and finally, prioritizing the time to coach.
Coaching and Organizational Culture
Managers who coach poorly are more likely to have alienated/disengaged employees. Disengaged employees can negatively impact cross-functional collaboration, customer perceptions, and productivity levels.
Managers who coach well, on the other hand, have employees that give greater effort into their work and towards their goals.
Coaching and Impact on Results.
Let’s review some statistics from having a sound coaching framework in place…
Customer Service Levels.
3 % increase in “feeling valued as a customer,” and 5 % increase in “satisfaction with our relationship manager.” Bank of Ireland
Meeting Sales Plans.
Sales reps coached well by their manager, meet their sales plans by 100% vs. Sales reps coached poorly by their managers only achieve 83% of their plan.
Managers coached well by their Leader, outperformed their peers by 27% Source: 2006 by the Learning and Development Roundtable
The sad but true fact we are discovering as we work with leaders and their teams… Most managers think they are great coaches, while most employees would rate their managers mediocre to poor in that vital skill.
Leadership coaching is a powerful force to increase team and individual effectiveness.
Why wait to raise the bar?
Become skilled at knowing; when to coach, how to coach, and learn the Think. Act. Talk. skills of extraordinary leadership coaching.