I’m sure you, like most corporate executives, understand the benefits of having happier employees and fostering workplaces where employees enjoy their work: Higher profits, hotter brands, top talent, higher performance, devoted employees, loyal customers… The challenge you may face is making happier happen.
Instead of listing the ten or so things you can do and must do to create a culture that engenders awesome workplace experiences, let me help you uncover and eliminate the number-one obstacle that gets in the way of having an Awesome Workplace Experience.
Any advisor worth their salt will tell you that trust is the must. But maybe you’ve got a history of situations, let’s call them. You know what I’m talking about. Some of your people, maybe even you, have misled your employees in the past for what you were sure were good reasons.
How do you fix that? You know you’ve got to, because you can’t have an awesome workplace where people don’t trust each other.
Trust breeds trust. If you trust, you will engender trust in your teams. At work that means rewarding your employees with autonomy. When you show them that you believe you can entrust them with responsibility, most employees rise to fulfill and to gain even more of your trust.
How much do you trust? Check your gut, your mind, your body, and the words you use. Do you feel, think, and and talk in a way that reveals and encourages trust? In Feel. Think. Act. Talk. Trust. I look more closely at gauging whom and how much you trust.
Leaders who build trust create awesome employee experiences that drive employee behavior, which creates unforgettable customer experiences. And that, of course, means greater profits for everyone in the organization.
In Six Ways to Gain Discretionary Effort, I offer six trust-building techniques. But essentially they boil down to enhancing how well your and your leaders manage personal relationships. And that means understanding their employees and personalizing their approach with each each of them as well as with their peers and across the organization.
It’s clear, I hope, that building trust is the most important way to create Awesome Employee Experience. In our 2- and 3.5-hour Engaging Teams workshops, we can help your employees learn and practice the trust-building skills they need to address alongside leaders like them from other organizations with many of the same challenges.