But talking is much more than making conversation.
Think of your workplace and count the astounding number of conversations, debates, disagreement, negotiations, and feedback discussions that take place daily, monthly, or yearly. Each conversation offers a leader opportunity to lead.
Are all your leaders taking full advantage of every opportunity? What about difficult conversations? Do they fear conflict, when it can actually have positive outcomes?
The statistics are compelling! According to the CCP study, in the U.S., 81% of workers report having seen positive outcomes from workplace conflict. 41% said they had emerged from conflict with a better understanding of others.
In a series of posts on my 4 Ups! model (Bring it Up! Talk it Up! Wrap it Up! and Follow it Up!) I dive deeper into each.
Once we open up a conversation, we are responsible to manage dialogue flow effectively. What gets in your managers’ way? They can easily get tripped up when they Talk it Up! for a variety of reasons. The other person may actively discount elements of what is being discussed, emotions may run out of hand, too many topics may be introduced leaving them talking about things outside of the original objectives, and so on.
It doesn’t take much for a conversation to go array — a confusing comment from a boss, a strange glance from a colleague, a little smirk, some uncertainty. When a conversation doesn’t go well, what do most leaders tend to do?
Adapting the work of Karen Horney helps explain how one’s fear response gets activated by even the slightest threat, psychologically and physiologically, and leads to four reactions. I call them the 4 Approaches in conversation.
How do these 4 Approaches affect us physiologically? Each causes the production of hormones such as adrenalin — a take-flight hormone, testosterone — a fight hormone, cortisol — a threat hormone, and oxytocin — a feel-good hormone.
Talking it up effectively means managing a host of skills and the mind-body connection.
Each of the 4 Ups requires a separate and distinct skill to facilitate REAL dialogue and in our Compelling Conversations Program, we provide managers a step-by-step guide, practical exercises, case scenarios, and customizable templates to improve their everyday conversations at work. Even the most challenging scenarios have time-tested strategies for overcoming grief. Help your leaders stand out as great conversationalist and amazing conflict revolutionists.
Let’s talk about how we can reduce costs related to poor conversations in your organization and increase the engagement and productivity of your teams.